Frequently Asked Questions
General
All of the products are made with base of Alloy/Brass/Copper/Iron coated with Matt/Imitation golden colour. None of the Jewellery sold on the website are one gram gold or real silver or real gold jewellery.
Please refer to Safety Instructions for Jewellery page
There is no explicit guarantee/ warranty. But we promise to deliver premium quality Jewellery to you.
All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email [email protected] or WhatsApp to +91 6369130970, to find out if the product can be made available or if the made to order option is available, place an advance order.
All shipments are packed after quality check. In case of damage during the transit, the customer has to courier back the shipment on their own expense. Please refer @Shipping policy & Return – Replacement.
Most bangles are sold by size. Please click here to refer to our sizing charts for further details. A link is found on every product page. We have also provided the actual dimensions of each product for you to compare with your own body measurements. In addition, our customer care team can answer all your questions on sizing and fit – simply email
We ensure to take pictures on natural lighting so the customers receive products as they see on the image. While we have made every effort to display colours of the products as accurately as possible on the website, we cannot guarantee that your monitor or screen display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on our website.
Please refer to our Refunds and Returns policy
No, we do not have a physical shop yet.
You will receive an order confirmation email immediately.
Ordering
Browse through our collections in all the categories, once you found an item that impressed you, click the “Add to Cart” button on the item, Double check your selection by clicking the ‘Cart. You can edit the cart by adding more products by clicking continue shopping or delete by clicking trash. Complete your order by clicking “Checkout” and choose your preferred payment method and place your order. Check and ensure that all information is correct before confirming your purchases and payment.
Yes, you can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process. Register with us and you’ll be able to enjoy the following benefits through your Miyas Jewels account: – Track your orders and review past purchases. – Save your address and card details so you can shop even quicker next time. – Manage your account details, address book and email preferences. To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We accept payments via all major credit and debit cards such as Mastercard, VISA, UPI,…
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
All our prices are honest and very competitive as compared to other online stores. Discounts are offered only on selected products during Sales and festive seasons. Do visit on our website to keep abreast of the latest discounts and offers.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
Please refer to our Refunds and Returns policy
Shipping & Delivery
All orders will be processed within 3 to 5 working days, excluding weekends and public holidays.
Orders within India are shipped via DTDC/Delhivery/India post and are delivered within 5-7 working days for most cities, Delivery could take a little longer for remote locations for readily available products. International orders are shipped via International DHL/ Indian Speed post services- delivery time: PLEASE NOTE – For Indian speed post 25-40 business days from the date we receive payment. On a average we will receive your payments in 2-3 bank working days. Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch. For International orders, there might be delays due to customs clearance procedures. International Orders We do not have any control once the product is handed over to the logistics.
*Working business days do not include Indian holidays, Government holidays, Saturdays and Sundays.
You will receive an Email with tracking number as soon as the products are shipped.
Yes, we do ship internationally via reputed courier service providers only.
The Duties & Taxes for international orders depends on the country where it is shipped. Each country will have its own regulations. The Additional Duties are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number and tracking link. Alternatively, you can track the order here.
Please use the tracking link and provide your tracking number to track the orders. If you need any assistance, please WhatsApp +91 6369130970.
Shipping is FREE for all deliveries in India via Standard courier.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
We apologize if there was an issue with the order. Please contact our Customer Care Team at [email protected] and we will get back to you as soon as we can.
We do not provide exchanges for size or color. You can refer to our Returns & Exchanges policy and its procedures.
Kindly drop an email to our Customer Care Team at [email protected] or whatsapp at+91 6369130970, if you have not received your parcel after 10 working days and we will assist you accordingly.
You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at [email protected] or whatsapp at+91 6369130970, and we will assist you further.